Jira Service Management vs ServiceNow
What is Jira Service Management? Jira Service Management was developed by Atlassian and is an Enterprise Service Management solution that makes it easy to handle and prioritize incoming inquiries. Jira…
Why choose Jira Service Management as an ITSM and ESM platform
Jira Service Management (JSM) is the only Service Management tool connecting development, IT, and business teams on the same platform and lets us work seamlessly between them. It is, therefore,…
Knowledge base is now included in Jira Service Management
What do the changes mean? Previously, you had to purchase license access to Confluence if you wanted to expand Jira Service Management with knowledge base functionality. Now Atlassian has decided…
Atlassian is categorized as leader in The Forrester Wave: Enterprise Service Management, Q4 2021
The Forrester Wave is an evaluation guide whose purpose is to help buyers choose between the various technologies on the market. Forrester has recently evaluated the different vendors of Enterprise…
We continue as authorized Atlassian instructors in 2022
In 2021, Aety held 16 Atlassian courses collaborating with the Danish Technological Institute. This involved company-specific courses and standard courses. We also expanded our instructor staff with two new instructors.…
Atlassian is (finally!) acknowledged as an ITSM platform by Gartner
History Atlassian introduced Jira Service Desk in 2013 when they discovered that 40% of their customers used Jira for some sort of helpdesk. Back then, the product was a very…