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  • Solutions
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Category Archives: Jira Service Management

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Knowledge base is now included in Jira Service Management

atlassian, Confluence, Jira Service ManagementBy Melissa Vallentin Frazao de Oliveira12. April 2022

What do the changes mean? Previously, you had to purchase license access to Confluence if you wanted to expand Jira Service Management with knowledge base functionality. Now Atlassian has decided…

Atlassian is categorized as leader in The Forrester Wave: Enterprise Service Management, Q4 2021

aety, atlassian, Jira, Jira Service ManagementBy Melissa Vallentin Frazao de Oliveira14. January 2022

The Forrester Wave is an evaluation guide whose purpose is to help buyers choose between the various technologies on the market. Forrester has recently evaluated the different vendors of Enterprise…

We continue as authorized Atlassian instructors in 2022

aety, atlassian, Jira, Jira Service Management, TrainingBy Melissa Vallentin Frazao de Oliveira14. January 2022

In 2021, Aety held 16 Atlassian courses collaborating with the Danish Technological Institute. This involved company-specific courses and standard courses. We also expanded our instructor staff with two new instructors.…

Atlassian is (finally!) acknowledged as an ITSM platform by Gartner

atlassian, Jira Service ManagementBy Melissa Vallentin Frazao de Oliveira26. October 2021

History Atlassian introduced Jira Service Desk in 2013 when they discovered that 40% of their customers used Jira for some sort of helpdesk. Back then, the product was a very…

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