A meeting and a demonstration of Atlassian tools would not necessarily be enough to make the right decision. Sometimes you need to see and work with a solution based on your specific business needs to get to a conclusion. In this coincidence, a pilot project could be the right solution for you.
Pilot projects are based on the Minimum Viable Product (MVP) mindset, where we jointly agree on which minimum requirements must be met for a solution to be used by you. Afterwards, we set up the solution in only five days. As a result, with few risks, your organization will receive feedback quickly on whether Jira, Confluence, or Bitbucket is the right solution for you.
We begin with a workshop to derive the overall requirements, after which we will continue to define the needs for the customer-facing portal (request catalog). Afterward, it will be implemented in Jira Service Management.
Finally, we will go through the implemented functionality together.
We repeat the same process with a workshop to derive requirements from day one. Next, one of aety’s consultants will configure the backend, including queues and service level agreements.
The processes are then implemented in Jira Service Management.
Again, the day ends by going through the implemented functionality together.
We continue with the same procedure, holding a workshop to derive requirements for your knowledge base.
We integrate Jira and Confluence and set up the structure of the knowledge base.
The day ends with us going through the implemented functionality together.
We continue with the same procedure, holding a workshop to derive requirements for reporting and dashboards.
Reporting is implemented in Jira Service Management.
The day ends with us going through the implemented functionality together.
Workshops, where we go through the solution and collect feedback capture.
Feedback is incorporated into the solution.
Together, we will go through the solution and hand over permissions and documentation.
It is not a requirement, that you should be present all day, every 5 days. In this way, the consultants will have time to work, and you can concentrate on your daily tasks. Of course, you are always welcome to visit the work area.
After day 5, we will agree on a potential follow-up, and we can help develop the solution further, as well as provide subsequent support. We can also assist with education and training in using the tool for your employees so you are fully prepared to work with the solution.
Please send your request through this form. You will hear from us as soon as possible.
Atlassian has just launched a new brand campaign, “End Bad Service Management Now”. In the campaign, small teams and large organizations can get the opportunity to switch to Atlassian’s IT…
Not more than three years ago, Atlassian doubled its efforts in the ITSM market, introducing its first service management solution, Jira Service Management. Today, over 45,000 customers trust Atlassian as…
There are several reasons why it is smart to allocate resources. By allocating resources, you get a better overview of which of your employees are on projects. In this way,…
We are pleased to announce our new partnership with Make. Make allows us to build and automate integrations without limitations visually. In other words, Make allows us to create new…
What is Jira Service Management? Jira Service Management was developed by Atlassian and is an Enterprise Service Management solution that makes it easy to handle and prioritize incoming inquiries. Jira…
monday.com is a fantastic collaboration tool that is perfect for project management. monday.com helps create an overview of your and your team’s progress. In this blog post, we will introduce…
Dashboards are a feature in monday.com that provides a visual overview and highlights relevant data in one place. Dashboards consist of different shapes, called widgets, that summarize and connect data…
Jira Service Management (JSM) is the only Service Management tool connecting development, IT, and business teams on the same platform and lets us work seamlessly between them. It is, therefore,…
monday.com is suitable for many different teams and work procedures, including creative teams. In this blog post, you will read about how monday.com can help your creative work process. Management…
monday.com is for you who want to strengthen your Customer Relationship Management (CRM). monday.com is a central platform and an effective system that helps companies organize and visualize status relationships,…
