At aety, we have learned that many organizations want to focus on something other than operating the Atlassian applications. The reasons for this can be many. It may be that the current operations team has:
In all cases, aety has a competent operational team that can help you and your company achieve the safe and stable operation of your Atlassian products.
Since the products of Atlassian are constantly evolving, it is necessary to invest time and resources in knowing the products throughout. We are application specialists in the field and keep ourselves frequently updated with new product features, potential pitfalls, security measures, troubleshooting, and more. We have a support team ready to help whether you experience performance issues, are looking for new functionalities, or have general questions of a functional or technical nature.
Below are the typical models that our customers choose:
This cost-effective model is used by organizations that wish to use aety's operations consultants during peak loads or for a particular configuration and/or maintenance tasks. Typically, a 15, 30, or 45-hour gift card is purchased, which is automatically renewed.
Unlimited access to 2nd and 3rd-level consultants, combined with your operations team.
Complete platform support from 1st level inquiries to customization of the platform by our consultants. With our AWS partnership, we can take over the full maintenance of your Atlassian platform, so you do not have to worry about uptime and available resources in your operations team.
In addition to the standardized packages above, we also customize packages to your needs. It could, for example, be an agreement on CVE coverage, where aety commits oneself to make you aware of vulnerabilities in Atlassian products and patch them. Another example could be an annual upgrade roadmap, where we upgrade your platform 2-4 times a year at an agreed price.
To all the models above, we agree to the Service Level Agreement, which encounters your requirements based on the criticality of Atlassian’s products for continuous organizational operation.
Please get in touch with us through the form below
Is it best to migrate from Atlassian server to data center, cloud or another platform, for a small/medium or large organization? This is what we offer here, where you can…
According to McKinsey, it is now more than half of the world’s organizations – 56% – that integrate artificial intelligence into their daily operations. And it’s a number that only…
Did you know that Atlassian’s knowledge base Confluence can do much more than you might think? The platform has many smart features (macros) that can significantly improve your user experience!…
This blog post will show you how to improve your portfolio management with monday.com’s connect boards and mirror columns functions. With these functions, you will get a quick and simple…
If you have 50+ employees, your company is obliged to establish a whistleblower arrangement by 17 December 2023. Here you can read more about what your company must pay attention…
BigPicture is a comprehensive tool that supports project & portfolio management. With BigPicture, you can get help planning, managing, and tracking your projects and products. The application is available for…
For several reasons, it is smart to use monday.com’s board template function when you work on the platform. Using the platform’s templates saves time on standardized and repetitive work processes,…
Atlassian has just launched a new brand campaign, “End Bad Service Management Now”. In the campaign, small teams and large organizations can get the opportunity to switch to Atlassian’s IT…
Not more than three years ago, Atlassian doubled its efforts in the ITSM market, introducing its first service management solution, Jira Service Management. Today, over 45,000 customers trust Atlassian as…
There are several reasons why it is smart to allocate resources. By allocating resources, you get a better overview of which of your employees are on projects. In this way,…